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Key Account Manager (m/f/d) – Automotive

The HR consultants from Facts & Skills have been working closely with freight forwarders, shipping companies and logistics groups for many years. Take advantage of our trustworthy contacts with HR managers!

Our client is a worldwide leading European logistics company with headquarter in Germany. The company works worldwide with its own branches and is characterized by a good working atmosphere. There is a particular focus on air and sea freight, as well as on contract logistics. We are looking for you for the office in Shanghai (China) as a
in Shanghai
Festanstellung
Startdatum: Zum nächstmöglichen Zeitpunkt
Aufgaben
  • Actively identify and pursue new sales opportunities within allocated portfolio (prospects and current customers -> max 5 existing and 5 potential Key Accounts);
  • Identify new business opportunities in collaborate with field sales and support to ensure growth attainment of Key Account customers;
  • Create awareness of DACHSER within the customer’s organization and vice versa, and identify the key decision makers/influencer of the key account in the region and build up a strong business relationship to them
  • Provide ongoing support to Key Account customers to secure existing business by assuring reliability and increasing customer satisfaction;
  • Develop and execute a comprehensive account management plan of the allocated key account portfolio and accomplish regular service review meetings with the main stakeholder of the key account;
  • Work closely with the network and support teams to ensure delivering high quality of service, Engage other internal departments to improve customers’ overall supply chain performance;
  • Create SOP as per customer expectations and maintain updates and involve operation to guarantee understanding and execution of the agreements;
  • Work closely with the customer to intimately understand their needs and ensure mutually agreed service and terms are delivered;
  • Cooperate with KAM operations team to fully understand and monitor the daily service performance and proactively engage the solution for emergency incident once happen;
  • Work collaboratively across the company to create and execute solutions that deliver value for customers;
  • Proactively communicate development plans and account status to the management;
  • Oversee the implementation process for new awarded business;
  • Ensure collection of accounts receivable by Finance team and assist if necessary;
  • Ad-hoc tasks will be assigned by Department Head.
Profil
  • Minimum 8 years of relevant experiences in logistics industry and specialized in Automotive is preferred;
  • Good Market knowledge and with concrete clientele
  • Industry knowledge for handling procedures of airfreight or sea freight
  • Skillful communication with internal and external
  • Strong communication and interpersonal skills, and service-minded
  • Strongly sales-oriented with excellent service quality
  • Strong analytical skills and be solution provider
  • Strong negotiation and presentation skills
  • Accountable and responsible and with positive attitude under high pressure
  • Cooperative, and real team player
  • Self-disciplined and good time management
  • Good command of written and spoken English, German and Mandarin
  • Proficient in MS office applications, especially Excel and PowerPoint
  • Locally employed in Shanghai
Please apply directly by email or at http://www.facts-skills.com/de/jobs (Job ID: 2758). Please send us your current résumé supplemented with a job description, certificates and your salary expectations in preparation for further discussions. We guarantee you absolute confidentiality! If you have any further questions, our consultant – Mrs. Vivian Ding will be happy to assist you via email to vivian.ding@facts-skills.cn or by phone +86 15026693493! We are looking forward to you!
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